VoIP for Care Homes: Why It’s an Ideal Choice

When you’re looking to invest in a new telecommunications solution, it’s important that you choose a reliable business phone system.

VoIP includes frameworks for simple and cheap call management of VoIP phones, with the help of a broadband connection which carries voice traffic along with data. This eliminates the need of using analogue lines or ISDN lines and also creates a cost effective solution that is infinitely scalable.

One way in which VoIP can be employed to great effect in the care industry is by enabling staff members to communicate easily with each other. Smaller agencies, such as home managers, who need to make several short calls throughout the day may benefit greatly from using VoIP. Calls can be made quickly and efficiently, without the need to use costly analogue lines or bespoke solutions which are complex and involve multiple devices.

Keeping in touch with residents is also essential for care home managers as it helps them to stay abreast of changes in their condition, as well as enabling them to address any concerns from staff members immediately. VoIP also enables care home managers to share important information easily, keeping all staff members informed in one place.

The integration of features into a VoIP system means that any telephone system can be customised to suit the needs of your business, this includes options for different ring tones so staff members know who is calling. Notifications about an incoming call can be sent to a handset or a mobile device, allowing staff members to pick up the call from wherever they are.

VoIP also means that your team can be easily supervised; care home managers can track the location of their employees at any time, as well as listen in on calls if they need to. The ability to listen in is beneficial for health and safety purposes, as it means that potentially dangerous situations can be dealt with quickly, but this is optional.

Whichever device you choose to use with your VoIP phone system, whether it’s a PC or tablet, there are features which enable you to have full control over your calls. You can see who is calling before you answer the call, as well as record calls for training purposes or legal protection.

The integration of features into a VoIP system means that any telephone system can be customised to suit the needs of your business, this includes options for different ring tones so staff members know who is calling. Notifications about an incoming call can be sent to a handset or a mobile device, allowing staff members to pick up the call from wherever they are.

VoIP also means that your team can be easily supervised; care home managers can track the location of their employees at any time, as well as listen in on calls if they need to. The ability to listen in is beneficial for health and safety purposes, as it means that potentially dangerous situations can be dealt with quickly, but this is optional.

Whichever device you choose to use with your VoIP phone system, whether it’s a PC or tablet, there are features that enable you to have full control over your calls. You can see who is calling before you answer the call, as well as record calls for training purposes or legal protection.

Partner with menetalk – leading business VoIP providers UK to set up your virtual phone system.

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