It has taken us quite some time to go through the evolution of an office phone system. Technology has played a significant role in making telephony easier, more convenient, and efficient for businesses. And now that business phones are an indispensable part of every office setup, they need to be revamped as well.
As you can see, though there are many types of office phones that have come into the picture, they are all equipped with different features. And that is why it becomes quite a challenge to choose the best one.
What is PBX Business Phone System?
A business phone system or simply PBX is an enterprise telecommunications system used by companies for voice communication over private branch exchange (PBX) telephone lines. The PBX system is a private system, which makes it possible for a person to have multiple phone lines coming into a single telephone set.
From extensions to conference calls and from voice mails to fax transmissions, PBX systems have an advantage over the old central-office exchanges because they connect with many more external phone lines.
PBX systems are most common in medium-to-large businesses with complex telephone communication requirements.
Advantages of Business Phone Systems
If you have a small business that does not require complicated telephony features or if it has less than 2 employees, then you would not need to invest in PBX phone system . However, for medium and large enterprises, a PBX system has several salient features that influence the organization’s productivity:
This communication tool helps you to provide seamless communication with your customers. With more channels of communication at your disposal, you can be in sync with your customers by offering quality service every time.
The business phone system will make it easier for you to manage your employees, as you will be able to prioritize projects and tasks. You can create multiple queues for different services and assign them to the respective agents.
PBX systems come with a host of other features that make communication between people within an organization easier as well as among businesses. It is capable of bringing together sales, service, marketing, and support under one roof.
The system comes with an intercom feature that allows you to communicate internally as well as externally at the same time. You can promote company-wide initiatives by making use of this feature.
What is Cloud PBX?
PBX phone systems have become a necessity for every business, be it small or big. However, in order to make your setup more efficient and cut down costs, you need to go for PBX business phone system. And with the industry evolving, you can opt for cloud PBX .
The term “cloud” is associated with the internet. A cloud-based PBX system enables companies to save money on hardware installation, system maintenance, and storage.
All you need to do is purchase or rent phone lines from your local carrier or VoIP (Voice over Internet Protocol) provider.
The cloud-based systems are easy to maintain; hence it becomes easier for small businesses to handle them without having any knowledge about the technicalities involved.
Further, since all you have to do is sign a contract with a phone carrier, the costs associated with your phone system will be fixed for a certain period. And if you need more lines and extensions, you can easily add them anytime.
Ways in Which Cloud PBX Can Boost Your Business
Having a cloud-based PBX business phone system will provide several benefits to your business, including:
No capital expenditure is needed. You have the liberty of choosing your phone lines from a variety of carriers or VoIP providers. However, you should do thorough research before making a commitment.
You can manage costs well. The variable costs associated with this system are low and you can easily estimate them for future planning. And with the service provider offering a contract, you can be assured of a fixed monthly payment for a certain period.
You will have access to advanced calling features . Using this technology, you can set up conference calls and record voice mails at no extra charge.
The cloud-based system is hassle-free as compared to landlines. Most importantly, you won’t need a backup landline system.
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