In 2020, the world was a very different place to what we know today.
Businesses were still trying to recover from the economic crisis of 2019 and had their work cut out for them. The events that followed in 2020, however, would prove even more difficult.
In March 2020, a global ransomware attack brought down many major organisations around the world for days, weeks or months at a time. The WannaCry ransomware attack started to affect businesses in the UK, with Europe and North America following suit soon after.
Stuxnet was another worm that caused problems: it targeted SCADA systems and had so much power behind it that even security experts struggled to contain its spread and damage.
Apart from these major cyber attacks, there were also natural disasters that caused havoc for businesses. The Australian bushfires in January 2020 destroyed many homes and businesses, while the floods in Myanmar in July 2020 displaced thousands of people and affected the local economy.
Amidst all this chaos, however, some companies managed to emerge stronger than ever. They had learnt from the mistakes of their predecessors and had put in place measures to improve their resilience against future events.
One of the key changes that we saw in businesses in 2020 was the increased adoption of VoIP phone systems. VoIP phone systems allow for internal and external communication via voice and video calls, as well as messaging and screen sharing. Employees and clients can connect through multiple devices, such as computers and smartphones, at the touch of a button.
VoIP phone systems have been around since 2000, but their popularity has increased significantly in recent years because they offer considerable benefits over traditional copper wire-based telephony systems. The most important benefits are highlighted below:
– Businesses can cut costs by eliminating telephone lines, phone systems and phone operators.
– Employees are mobile because they can connect to the VoIP network through multiple devices.
– VoIP phones offer flexibility in terms of scalability, so businesses can easily add new users or additional features. They also don’t require much installation or configuration.
– VoIP phone systems are integrated with other unified communications solutions, such as video conferencing and instant messaging. Employees can communicate seamlessly using one system.
Changes like this reaped huge benefits for businesses in 2020, but the world was still marked by difficult challenges that tested everyone’s resilience. The events of 2020 will not be forgotten any time soon, but they have provided businesses with a valuable strategy for the future. By preparing for and responding to difficult challenges, businesses can emerge stronger than ever before.
If you’re looking for a VoIP phone system that can help your business to be more resilient against future events, please get in touch with one of our experts today. We’re always happy to discuss how we can help you and your business to be more resilient! Partner with menetalk- leading business VoIP providers UK.