Features of Cloud hosted business
Call tranfer feature in cloud hosted business phone systems
enables to redirect a customer call from a phone number to
another team member.
This feature is used to convert a two way phone call into group
calls by adding more users.
This feature helps to place an incoming call on queue when the
concerned person is on call with another customer.
Helps to manage all customer calls, agents and team members
with a centralized management sytem.
With call analytics one can monitor telephone support through
On Hold music
Cusomized music for callers when they are on hold.