01. Purpose & Scope
menetalk delivers high-availability business telecommunications, AI virtual receptionists, and outbound communication solutions. To ensure network integrity, carrier-grade voice quality, and equitable access for all legitimate business customers, menetalk operates this Fair Usage Policy ("FUP").
This policy applies to all subscription tiers designated with unlimited inbound, outbound, or bundled AI usage. By subscribing to or using these services, you agree to comply with the terms and operational allowances set forth herein.
02. Package Specifications & Fair Usage Allowances
The following packages outline the included features, rates, and corresponding fair usage allowances per user per month:
Unlimited inbound and outbound calls
£14.99 /User/Month
Included Features & Inclusions:
- Virtual Number
- Unlimited Inbound Calls
- Unlimited UK Outbound Calls
- Call Recording
- IVR
- Call Queues
- Call Transfer
- CRM Platform
- Web Chat
- Mobile Application
- Desktop Application
- Video call 3 participants/User
*Outbound calls, up to 8 hours (950 minutes) per month
AI call answering
£49.99 /User/Month
Included Features & Inclusions:
- AI Call Answering
- Local Geographic Number (1)
- Unlimited Inbound Calls
- Unlimited UK Outbound Calls
- Call Recording
- IVR
- CRM Platform
- Web Chat
- WhatsApp Business Chat
- Mobile Application
- Desktop Application
- Calendar Booking
- Call Transcription
- Video call 5 participants/User
*AI call answering-up to 23 hours (1,380 minutes) of usage
AI Outbound dialer
£99.99 /User/Month
Included Features & Inclusions:
- AI Call Answering
- Outbound Dialer
- Power Dialer
- Local Geographic Number (1)
- Unlimited Inbound Calls
- Unlimited UK Outbound Calls
- Call Recording
- IVR
- CRM Platform
- Web Chat
- WhatsApp Business Chat
- Mobile Application
- Desktop Application
- Calendar Booking
- Call Transcription
- Video call 25 participants/User
*Outbound dialer- up to 44 hours (2,700 minutes) of usage.
03. Permitted Use & Prohibited Activities
menetalk services are provided strictly for genuine commercial business activities, day-to-day corporate communication, and legitimate customer service engagements.
Prohibited Activities include:
- Generating automated, unsolicited spam or robocalls in breach of Ofcom and TPS / CTPS guidelines.
- Call pumping, artificial traffic generation, or calling premium-rate non-geographic numbers for arbitrage.
- Operating unauthorized SIM farms, GSM gateway aggregations, or reselling minute allowances without an authorized partnership.
- Presenting false or misleading caller identification (CLI spoofing).
04. Exceeding Allowances & Overage
Where usage exceeds the monthly fair usage limits specified for a given package:
- Standard pay-as-you-go per-minute or per-hour compute rates will apply for additional usage.
- menetalk does not abruptly disconnect ongoing legitimate calls; automated notifications are provided in the customer portal.
- Customers with sustained high-volume requirements may upgrade to bespoke enterprise tiers.
05. Amendments & Contact Information
menetalk reserves the right to review and adjust fair usage thresholds in alignment with regulatory standards. Any material revisions will be notified to account administrators in advance.
